Privacy Policy

Big Blue Sky Games, LLC (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information of our users who are 13 years of age or older when they access and use our website and/or online video game services offered therein (collectively “Service”). The Service is only available to users who are 13 years of age or older. By accessing or using the Service, you represent and warrant that you are at least 13 years of age. If you are between the ages of 13 and 18 (or the age of legal majority in your jurisdiction), you may only use the Service with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms. By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. INFORMATION WE COLLECT

We may collect the following types of personal information:
• Identifiers: Real name, username, postal address, email address, account name, IP address, device identifiers, browser identifiers, and similar identifiers
• Personal Records: Name, signature, address, telephone number
• Commercial Information: Purchase history, product preferences, transaction records, and billing.
• Internet Activity: Browsing history, search history, information about your interaction with our Service, website, application, or advertisements, clickstream data, pages viewed, features used
• Geolocation Data: Physical location or movements, including precise GPS coordinates when permitted
• Audio/Visual Information: Audio, electronic, visual, or similar information, including profile pictures, in-game avatars, and voice chat recordings
• Inferences: Information used to create a profile reflecting your preferences, characteristics, behavior, aptitudes, or gaming tendencies

2. HOW WE COLLECT INFORMATION

We collect information when you:
• Create an account or profile
• Make purchases or transactions
• Play our games
• Communicate with other users
• Contact our customer service
• Participate in surveys, contests, or promotions
• Visit our website or use our Services
• Connect social media accounts
• Use game features or interact with in-game elements
• Provide feedback or submit content
• Respond to our communications

We also collect information through automated means, including:
• Cookies and similar technologies
• Server logs
• Analytics tools
• Mobile device identifiers
• Third-party service providers

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

3.1 Service Provision and Improvement
• Providing and improving our video game services
• Processing transactions and payments
• Personalizing your gaming experience
• Facilitating multiplayer interactions
• Maintaining and updating your account
• Developing new features and content

3.2 Communication and Support
• Communicating with you about your account, updates, and promotions
• Responding to your inquiries and support requests
• Sending service-related announcements
• Providing technical support and troubleshooting

3.3 Analysis and Enhancement
• Analyzing usage patterns to enhance our services
• Conducting research and development
• Testing new features and functionality
• Measuring the effectiveness of our services
• Creating aggregated or de-identified data sets

3.4 Security and Compliance
• Preventing fraud and ensuring security
• Detecting and preventing cheating or other prohibited activities
• Enforcing our Terms of Service
• Complying with legal obligations
• Resolving disputes and enforcing agreements

4. MARKETING COMMUNICATIONS AND PROMOTIONAL MATERIALS

4.1 Opt-In Consent for Marketing Communications
We will only send you advertising, promotional materials, newsletters, and other marketing communications if you opt-in to receive such materials. By checking the designated opt-in box during account registration or within your account settings, you consent to receive marketing communications from us. We implement a clear and affirmative opt-in mechanism that requires you to take specific action (such as checking a box) to indicate your consent.

By providing your mobile phone number, using our services, or otherwise engaging with us, you expressly consent to receive text messages (SMS) from us for informational, transactional, marketing, and other purposes related to our staffing services and job opportunities. This consent applies to text messages sent using an automated telephone dialing system or artificial/prerecorded voice as defined by the Telephone Consumer Protection Act (TCPA).

Your consent to receive text messages is not required as a condition of purchasing any goods or services from us. Message frequency will vary depending on your interaction with us and your account settings. Message and data rates may apply based on your wireless carrier’s text messaging and data plans. We are not responsible for any fees charged by your mobile service provider.

4.2 Types of Marketing Communications
With your consent, we may send you:
• Game updates and announcements
• Special offers and promotions
• Newsletters and community updates
• Information about new games or services
• Surveys and feedback requests
• Event invitations

4.3 Managing Your Marketing Preferences
You may modify your marketing preferences at any time by:
• Accessing your account settings and updating your communication preferences
• Clicking the “unsubscribe” or “manage preferences” link in any marketing email
• Contacting our customer service at hello@bigblueskygames.com
• Responding with “STOP” to any text message (if applicable)

We will process your request promptly, though it may take up to 10 business days to fully implement your preferences across all our systems.

4.4 Sharing of Information for Marketing Purposes
We do not sell your personal information to third parties for their direct marketing purposes. However, we may share your information with service providers who help us deliver our marketing campaigns and analyze their effectiveness. These service providers are contractually obligated to use your information only for the services they provide to us and are prohibited from using your information for their own marketing purposes.

5. COOKIES AND TRACKING TECHNOLOGIES

5.1 Types of Cookies We Use
We collect information through cookies, web beacons, pixel tags, and other tracking technologies (collectively “Cookies”) when you visit our website and/or use our Service. Cookies are small data files stored on your device that help us improve your experience, increase security, and analyze website and Service usage. We use the following types of Cookies:

• Essential Cookies: Required for website and/or Service functionality and cannot be disabled. These cookies enable core functionality such as security, network management, and account access.
• Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze website and/or Service traffic. These cookies help us understand how visitors interact with our website and/or Service, which pages are most frequently visited, and identify any issues with our website and/or Service performance.
• Functionality Cookies: Enable enhanced features and remember your preferences. These cookies recognize you when you return to our website and/or Service and remember choices you make (such as language or region selection).
• Targeting/Advertising Cookies: Record your visit, pages visited, and links followed to make our content more relevant to your interests. These cookies may be set through our site by our advertising partners and are used to build a profile of your interests.

5.2 Information Collected Through Cookies
We may collect the following information through Cookies:
• IP address and device information
• Browser type and settings
• Operating system
• Referring website
• Date and time of website visits
• Pages viewed and features used
• Links clicked and actions taken on our website and/or Service
• Geographic location (city/state level)
• Search terms used to reach our website
• Interaction with our advertisements
• Session duration and navigation paths

5.3 How We Use Cookie Information
We use information collected through Cookies to:
• Improve website and/or Service functionality and user experience
• Analyze website and/or Service traffic and usage patterns
• Diagnose server and website and/or Service technical problems
• Facilitate the job application process
• Match candidates with appropriate job opportunities
• Customize content based on your preferences
• Protect against fraudulent activity
• Comply with legal obligations
• Develop new features and services
• Measure the effectiveness of our marketing campaigns
• Optimize our website and/or Service design and content

5.4 Purposes for Using Tracking Technologies
We use these technologies for the following purposes:
Essential Purposes
• Authenticating users and maintaining your login session
• Remembering your preferences and settings
• Ensuring security and preventing fraud
• Processing transactions and fulfilling orders
• Maintaining the functionality of our games and services
• Load balancing and server management
Analytical and Performance Purposes
• Analyzing usage patterns and traffic
• Monitoring and improving the performance of our games
• Debugging to identify and repair errors
• Testing new features and functionality
• Conducting internal research for technological development
• Generating statistics and measuring user engagement
Personalization Purposes
• Customizing content and user experience
• Remembering your game progress and achievements
• Providing personalized recommendations
• Saving your preferences for future visits
• Tailoring in-game experiences based on your behavior
• Facilitating social sharing capabilities
Marketing and Advertising Purposes
• Delivering targeted advertisements based on your interests
• Measuring the effectiveness of our marketing campaigns
• Limiting how many times you see an advertisement
• Understanding which advertisements you have clicked on
• Building profiles of your interests to show relevant content
• Tracking referrals from other websites or campaigns

5.5 Third-Party Tracking Technologies

Third-Party Service Providers
We allow certain third parties to place cookies and use other tracking technologies on our websites and in our games to collect information about your online activities over time and across different websites, apps, and devices. These third parties include:
• Analytics providers (such as Google Analytics, Unity Analytics)
• Advertising networks (such as Google AdSense, Facebook Audience Network)
• Social media platforms (such as Facebook, Twitter, Discord)
• Payment processors (such as PayPal, Stripe)
• Customer support service providers (such as Zendesk, Intercom)
• Content delivery networks (such as Cloudflare, Akamai)
• Anti-fraud and security service providers

Third-Party Information Collection
The information collected by these third parties may include:
• Device information (such as your IP address, browser type, operating system, device model)
• Usage data (such as pages visited, time spent on pages, links clicked, features used)
• Location information (such as country, city, or GPS coordinates when permitted)
• Demographic information (such as age range, gender, language preferences)
• Technical information (such as connection speed, screen resolution, hardware capabilities)
• Advertising identifiers (such as Apple’s IDFA or Google’s Advertising ID)

We require these third parties to respect your privacy and comply with applicable laws. However, we are not responsible for the content or privacy practices of these third parties. We encourage you to review their privacy policies.

6. YOUR CHOICES REGARDING TRACKING TECHNOLOGIES

6.1 Browser Controls
Most web browsers allow you to manage your cookie preferences. You can:
• Delete cookies from your device
• Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
• Set your browser to notify you when you receive a cookie
• Use private browsing or incognito mode

Please note that if you choose to block or delete cookies, you may not be able to access certain areas or features of our services, and some functionality may be impaired.

6.2 Cookie Consent Banner
Our services implements a cookie consent bar that appears prominently when you first visit our Site. This consent mechanism allows you to make informed choices about the types of cookies you wish to accept or decline which are as follows:
• Essential Cookies: These cookies are necessary for the proper functioning of our Site and cannot be disabled. They enable core functionality such as security, network management, and account access.
• Functional Cookies: These cookies enhance your experience by remembering your preferences and settings.
• Analytics Cookies: These cookies help us understand how users interact with our Site, allowing us to improve functionality and performance.
• Personalization Cookies: These cookies enable us to deliver personalized content and recommendations based on your interests and gameplay patterns.
• Marketing Cookies: These cookies are used to deliver advertisements relevant to your interests, both on and off our Site.

Through the cookie consent bar, you may:
• Accept all cookies
• Decline non-essential cookies
• Customize your cookie preferences by category

Your cookie preferences will be stored and remembers for future visits. You may modify these preferences at any time through the “Cookie Settings” option accessible in the Site’s footer or account setting.

6.3 Managing Your Cookie Preferences
You have the right to change your cookie preferences at any time. Our Service provide multiple access points to review and modify your cookie settings:
• Via your account
• By clearing your browser cookies and reloading the Site to trigger the consent bar.

If you choose to decline certain categories of cookies, some Site features may be limited or unavailable. Essential cookies cannot be declined as they are necessary for basic Site functionality.

6.4 Do Not Track Signals
Some browsers have a “Do Not Track” feature that signals to websites that you do not want to have your online activities tracked. Our systems do not currently recognize browser “Do Not Track” signals. However, you can use other methods described in this section to control how your information is collected and used.

6.5 Global Privacy Control
We honor opt-out preference signals sent via Global Privacy Control (GPC). When we detect a GPC signal from your browser, we will process this signal as a valid request to opt-out of the sale or sharing of your personal information and to limit the use of your sensitive personal information, as defined under applicable privacy laws.

7. SHARING YOUR INFORMATION

7.1 Categories of Third Parties
We may share your personal information with the following categories of third parties:
• Affiliates and Subsidiaries: Other companies within our corporate family that may process your information for the purposes described in this Privacy Policy, including the advertising and promotion of their goods and services.
• Service Providers: Companies that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business Partners: Third parties with whom we jointly offer products or services, or whose products or services may be offered alongside ours.
• Advertising Partners: Third-party advertising companies that may use your information to provide you with targeted advertisements.
• Analytics Providers: Companies that help us analyze how users interact with our services to improve functionality and user experience.
• Social Media Platforms: Social networks and other third-party platforms that you choose to connect with through our services.
• Legal Authorities: Law enforcement agencies, regulatory bodies, or other third parties when required by law or to protect our rights or the rights of others.

7.2 Purposes for Sharing
We share your information for the following purposes:
• To provide and maintain our services
• To process transactions and payments
• To personalize your experience
• To analyze and improve our services
• To communicate with you
• To advertise and market our services
• To comply with legal obligations
• To protect our rights and the rights of others

7.3 Sale or Sharing of Personal Information
We do not sell your personal information to third parties for monetary consideration.

7.4 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal information may be transferred to our successor or assign, if permitted by and done in accordance with applicable law.

8. YOUR PRIVACY RIGHTS

8.1 Global Privacy Rights
Regardless of your location, we provide all users with the following basic privacy rights:
• Access: You can request information about the personal data we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Opt-out of Marketing: You can opt out of receiving marketing communications at any time.

8.2 European Economic Area (EEA) and United Kingdom Privacy Rights
If you are located in the EEA or the UK, you have the following rights under the General Data Protection Regulation (GDPR) and the UK GDPR:
• Right to Access: You have the right to request information about whether we process your personal data and to obtain a copy of that personal data.
• Right to Rectification: You have the right to request the correction of inaccurate personal data or the completion of incomplete personal data.
• Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority.

8.3 Legal Basis for Processing
Under the GDPR and UK GDPR, we process your personal data on the following legal bases:
• Consent: For example, when you opt in to receive marketing communications or when we collect certain sensitive information.
• Contractual Necessity: When processing is necessary to perform our contract with you, such as providing our gaming services.
• Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our services, preventing fraud, or ensuring network security.
• Legal Obligation: When processing is necessary to comply with our legal obligations.

8.4 International Transfers
If we transfer your personal data outside the EEA or UK to countries not deemed to provide an adequate level of data protection, we will implement appropriate safeguards, such as standard contractual clauses approved by the European Commission or UK authorities, to protect your personal data.

8.5 California Privacy Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, our purposes for collecting the information, and the categories of third parties with whom we share the information.
• Right to Access: You have the right to request a copy of the specific personal information we have collected about you.
• Right to Deletion: You have the right to request the deletion of your personal information that we have collected from you, subject to certain exceptions.
• Right to Correction: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information to third parties.
• Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information to certain business purposes.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA/CPRA rights.

Shine the Light Law
California residents may also request information once per year about any personal information shared with third parties for our direct marketing purposes.

California Minors
If you are a California resident under the age of 18 and a registered user of our services, you may request and obtain removal of content or information you have publicly posted. Please note that such removal does not ensure complete removal of the content or information, as, for example, some of your content may have been reposted by another user.

8.6 Other State Privacy Rights
Residents of certain states, such as Nevada, Colorado, Connecticut, Virginia and Utah may have additional personal information rights and choices that may be applicable.

8.7 Children’s Privacy Rights
Our services are intended for users who are 13 years of age or older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our files as soon as possible.

8.8 Exercising Your Privacy Rights
To exercise any of the privacy rights described above, you may email us at email address or contact use via mail as indicated in the Contact Us section below.

8.9 Verification Process
To protect your privacy and security, we may need to verify your identity before processing your request. We may request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).

8.10 Authorized Agents
You may designate an authorized agent to submit requests on your behalf. We may require verification of your authorized agent’s authority to act on your behalf.

8.11 Response Timeline
We will respond to your request within the timeframe required by applicable law, which is generally 45 days for most jurisdictions. If we require more time, we will inform you of the reason and extension period in writing.

8.12 Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights. This means we will not:
• Deny you goods or services
• Charge you different prices or rates for goods or services
• Provide you with a different level or quality of goods or services
• Suggest that you may receive different prices, rates, or quality of goods or services

9. DATA RETENTION AND SECURITY

9.1 Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on:
• The type of information
• The purpose for which it was collected
• Legal requirements
• Operational necessity

When we no longer need your personal information, we will securely delete or anonymize it. If this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

9.2 Security Measures
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions are processed by our third-party payment processor and we do not store any credit card information.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website and/or Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the website and/or Service like message boards. The information you share in public areas may be viewed by any user of the website and/or Service.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website and/or Service. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website and/or Service.

9.3 Your Role in Information Security
While we implement security measures to protect your information, no security system is impenetrable. We encourage you to take steps to protect your personal information, such as:
• Using strong, unique passwords for your accounts
• Not sharing your account credentials with others
• Logging out of your account after using shared computers
• Keeping your devices and software updated
• Being cautious about clicking on links or downloading attachments from unknown sources
• Reviewing your account activity regularly for any unauthorized actions

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes to this Privacy Policy, we will notify you by posting the updated Privacy Policy on our website. The updated Privacy Policy will include a new effective date at the top of the document. We encourage you to review the Privacy Policy whenever you access our services to stay informed about our information practices. Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the updated Privacy Policy, you must stop using our services.

11. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Big Blue Sky Games
Email: hello@bigblueskygames.com

We are committed to working with you to resolve any complaints about our collection or use of your personal information. If you have a complaint, please contact us first. If you are not satisfied with our response, you may have the right to lodge a complaint with your data protection authority or privacy commissioner.